Operations Manager

Kingston, St. Andrew Parish
Work Type: Full Time

Operations Manager

Kingston, Jamaica | Full Time

About SlashRoots

The SlashRoots Foundation is a social impact organisation that designs digital tools and services to transform the relationship between Caribbean governments and their citizens. We work with governments, development organisations, and civil society to improve the design and delivery of social services and development programmes, while helping them be more responsive to the communities they serve.

About this role

Governments and private sector organisations across the Caribbean are aggressively pursuing digital transformation programmes to realise a new “digital society” here in the region. At SlashRoots, our mission is to ensure that this shift to a “digital society” creates a future that is more inclusive, with economic opportunity available to all, and services that meet the needs of the communities and individuals who rely on them—whether rural, urban, poor, middle-class, differently-abled or otherwise.

We are a small, mission-driven organisation with a team that operates primarily in Jamaica, but also includes initaitives that take us to other parts of the Caribbean and Internationally. Over time we have developed various ad-hoc systems and approaches to manage organisational operations. However, we believe we are at a stage where this now requires greater structure and oversight, particularly as it relates to how we support our team. 

It is for this reason that we are seeking an experienced and creative problem-solver to lead our organisation through its next stage of development. Our ideal candidate has experience working with nonprofits or early-stage organisations and helping them grow. The Operations Manager will lead the review, assessment and improvement of people development, employee benefits, and financial management.  

This is a full-time staff position based in Kingston. The successful candidate will work closely with SlashRoots’ Principal and Accountant. If the above resonates with you, and you’re interested in being a part of a team working to shape the societal transformation that digital can enable in Jamaica and the broader Caribbean, we welcome you to apply. Take a look at our 2024 Year Ahead publication to learn more about what we aim to accomplish this year.



  • Support SlashRoots Leadership in the execution and administration of organisational contracts, processing of payables; tracking of invoices and grants; and responsible for petty cash control and reporting. 

  • Collaborate with the Programs team to ensure project pipeline, staffing, and budgets align with organisational goals.

  • Oversee strategic development of core operational functions, including organisational structure, service provider selection and negotiation, staff and compensation planning and oversight, tax and compliance oversight.

  • Manage the organisation’s recruitment process from outreach to onboarding, supporting the hiring of a consistent pipeline of qualified candidates for open positions

  • Management of all general office functions, including administration of productivity systems (time management, project expense tracking and communications) and filing. 

  • Manage inventory system for office supplies and equipment and ordering of supplies. 


  • Develop and oversee the implementation of adaptive and empathetic corporate policies and contracting mechanisms that support individual team members and project work.

  • Support and expand Human Resources policies and processes, including employee benefits and professional development.

  • Build and implement staff planning and management systems that support steady and sustainable growth.


  • Work closely with the organisation’s Accountant and CEO to ensure financial and operational plans are implemented according to relevant best practices and regulations.

  • Support the development and oversee the implementation of policies and procedures for financial control and reporting that meet current and future business requirements.


  • 5+ years of relevant professional experience, ideally in a growing company, social enterprise/non-governmental organisation, or public-sector oriented nonprofit.

  • Knowledge of grant administration or social development.

  • An MBA, graduate degree or certification in a relevant field, including business administration, project management, economics, or financial management an asset.

  • Fluency in and passion for small business. Experience working in a mission-driven organisation is an asset.

  • Strong experience in drafting, reviewing, and negotiating contracts and procurement processes, liaising with a diverse group of client counterparts.

  • Strong sense of personal accountability and attention to detail.

  • Excellent communication and writing skills.

  • Patience and sensitivity to managing calls and interactions with clients and external partners.

  • Computer proficiency (especially MS Office and Google apps) is required.


We are looking to hire someone who desires a fulfilling career in this line of work and is interested in growing with us. The position is being offered as a one-year contract to start, with the possibility of transitioning to full-time employment.

Interested candidates are asked to submit a CV, and a cover letter describing why you believe you would be a good fit for SlashRoots. Please highlight relevant experience in your cover letter to support your application. Applications will be reviewed on a rolling basis.


We review all applications based on the materials you submit with your application. Thoughtful responses in your cover letter and accompanying material indicating your experience in the role are critical and will determine whether you progress to the next selection stage. Please take your time to give your best version of yourself and your experience.

We would like to understand your background, attitudes, experiences and your motivation in wanting to work with us. We typically do this through the following:

  • phone interview up to 45 minutes;

  • a panel interview, which includes a case study sent to you in advance;

  • discussions with your references; and a

  • follow-up chat with one of the SlashRoots Principals.

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